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On Demand April 17, 2019

Patient Services: Focusing on Equity and Inclusion So Everyone Wins!

Broadcast Date: April 17, 2019 | 1 hour, 30 minutes
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Handouts/Resources

Carpenter Handouts (5 pages)
Sosa Handouts (3 pages)

Choose Player

RealPlayer
Windows Media Player
YouTube

Post-Conference Materials

Sign-in Sheet (1 page)
Evaluation (1 page)
Social Worker Test (1 page)

Program Overview

This program will enhance participants understanding of culture, cultural competency, disability, and people first language. Program faculty will discuss the importance of cultural sensitivity in providing appropriate and effective patient care. Aspects of best practices will be outlined to help participants learn how to manage roadblocks to cultural sensitivity and diversity while emphasizing the potential for positive outcomes when best practices are integrated into the organizational culture.

View the conference flyer for more details.