FAQ

What is ALL Babies?

ALL Babies is a low-cost, comprehensive healthcare coverage program for pregnant women who reside in Macon, Montgomery, or Russell counties. ALL Babies is an initiative aimed at improving health outcomes for mothers and babies.

Who is eligible?

Pregnant women who:

• Are Alabama residents
• Reside in Macon, Montgomery or Russell counties
• Are not covered by or eligible for Medicaid
• Do not have comprehensive health coverage
• Are within ALL Babies family income guidelines

How do I apply/enroll?

To apply for coverage, use any of the following choices:

• Apply on-line at ALL Babies
• Applications can be printed from ALL Babies
• Call 1-888-373-5437 to request an application be mailed to you

What is covered?

• Maternity Care
• Doctor visits
• Mental health/substance abuse services
• Immunizations
• Prescriptions
• Dental and vision care
• Emergency services

Who can I contact if I have questions or want to know more about the program?

For detailed information and to apply online, visit ALL Babies or call  ALL Kids Customer Service at 1-888-373-5437.  For benefit questions, call the Blue Cross Blue Shield Customer Service number located on the back of your card.

Is there a cost?

No premium is given to the pregnant woman. Copays are the same as ALL Kids Low Fee and Fee/FXP.   

How do I get my insurance card? 

Eligible applicants will receive a notice from the ALL Babies program and an insurance card from Blue Cross/Blue Shield of Alabama.

What do I do if I have not received my insurance card?

Contact the ALL Babies Customer Service line at 1-888-373-KIDS(5437)

When will coverage begin and end if I am eligible?

Coverage is from the date of application until the end of the month two months after the pregnancy ends.

Who provides this health coverage?

ALL Babies contracted with Blue Cross and Blue Shield of Alabama and uses their preferred provider network.

Can I choose my own doctor(s) for care?

Patients will use Blue Cross and Blue Shield of Alabama’s Preferred Provider Network.

What do I need to do if anything changes with my pregnancy?

Call ALL Babies Customer Service at 1-888-373-5437 to report any changes with your pregnancy such as a due date change, the birth of your baby, or if you are no longer pregnant. 

How do I cancel my coverage?

You may cancel your ALL Babies coverage at any time by sending a request in writing to our address at: P.O. Box 304839 Montgomery, Alabama 36130-4839 or you may fax us at 334-206-3783.

What do I need to do after I have my baby to get my baby covered?

A new application is required for the baby and the mother to determine eligibility after the baby’s birth. The application must be received within 60 days of the baby’s birth.

How long will it take to complete the online application?

Completion times may vary, please allow approximately 30-45 minutes.

What is the best web browser to use when completing the online application?

The online application works best in Google Chrome. You may also use the latest version of Internet Explorer.

How often may I submit an online application?

You may submit an online application once every 30 days.

How long does it take to process a paper application after it has been received by ALL Babies?

Processing time varies; however, applicants will be notified by mail once application has been processed.

Who do I need to list as a part of my household?

All those that physically reside in your home, to include spouse, step-parents and step-children.

Do I need to list those in my household on my application even if they currently have health insurance?

Yes, if someone in your household currently has health insurance they need to be listed on your application as a part of your household make-up.

Who is a tax filer?

An individual who files a tax return and does not expect to be claimed as a tax dependent on someone else's return.

I forgot my user name and password?

If you forgot your username or password, click on the "Forgot your Username or Password" link. You will need to use the email address or username that was used when you created the account. If you created an online account prior to January 01, 2014; you will need to create a New Account.

Where can I call for help?

If you have questions or need help filling out the applications, please call us toll-free at 1-888-373-KIDS (5437). Se habla Español.