Bureau of Health Provider Standards
Font Size:
- Health Provider Standards Home
- Facilities Descriptions
- Facilities Directory
- Facilities Questions
- Facilities Rules
- Advance Directives
- Pre-License Filing
- Licensure Application
- Palliative Care
- Nursing Homes
- Activity Certification
- MDS Information
- OASIS Information
- Forms
- Publications
- Medical Director Meetings
- CLIA
- Civil Money Penalty (CMP) Fund Grants
- Licensure Advisory Board Meetings
- Filing Complaints
- Contact Us
- MCC
Filing Complaints
- Acute and Continuing Care Facility
- Assisted Living Facility
- Home Health or Hospice Agency
- Nursing Home
To File a Complaint Against an Acute and Continuing Care Facility
- E-mail us at [email protected]; or
- Call the Bureau of Health Provider Standards Complaint Hotline at 1-800-356-9596; or
- Write a letter of complaint addressed to: ATTN: ACC Complaint Unit, Alabama Department of Public Health, Bureau of Health Provider Standards, 201 Monroe Street, Suite 700, Montgomery, AL 36130-3017
These include:
- Abortion or Reproductive Health Centers
- Ambulatory Surgical Centers
- Cerebral Palsy Centers
- End Stage Renal Disease Treatment and Transplant Centers
- Hospitals
- Portable X-Ray Suppliers
- Rehabilitation Centers
- Rural Health Clinics
- Sleep Disorder Facilities
To File a Complaint Against an Assisted Living Facility
- E-mail us at [email protected];
- Call the Assisted Living Facilities complaint hotline at 1-866-873-0366; or
- Write a letter of complaint addressed to: ATTN: ALF Complaint Unit, Alabama Department of Public Health, Bureau of Health Provider Standards, 201 Monroe Street, Suite 700, Montgomery, AL 36130-3017
To File a Complaint Against a Home Health or Hospice Agency
- E-mail us at [email protected]; or
- Call the Bureau of Health Provider Standards Home Health and Hospice Complaint Hotline at 1-800-356-9596; or
- Write a letter of complaint addressed to: ATTN: ACC Complaint Unit, Alabama Department of Public Health, Bureau of Health Provider Standards, 201 Monroe Street, Suite 700, Montgomery, AL 36130-3017
To File a Complaint Against a Nursing Home
If you have a complaint about the care of a resident in a nursing home located in Alabama, the Alabama State Survey Agency has the regulatory responsibility for all nursing homes in the state.
Examples of reasons for filing a complaint:
- Abuse
- Neglect
- Poor care
- Insufficient staff
- Unsafe or unsanitary conditions
- Dietary problems
- Mistreatment
Complete the Nursing Home Complaint Form. You may complete this fillable form and submit it electronically to the department's complaint email address for nursing home complaints. Other ways to file a complaint:
- For elder complaints, contact the ElderCare Hotline at 1-800-356-9596.
- For nursing home complaints, email us at [email protected]; or
- Write a letter of complaint addressed to: ATTN: Complaint Unit, Alabama Department of Public Health, Bureau of Health Provider Standards, 201 Monroe Street, Suite 700, Montgomery, AL 36130-3017
Page last updated: April 13, 2023
